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Warranty Claim

WARRANTY CLAIM

Cocoons are the world’s finest fitover sunglasses and are covered by a comprehensive Lifetime Warranty. In the unlikely event that your Cocoons are damaged or defective, you can return the product for replacement by mail or use our online claim process. The online service eliminates the need to send us your damaged Cocoons, so it saves both time and money. Live Eyewear will process your warranty claim within 3 business days after receipt of your returned merchandise or your online submission.

SUBMIT A CLAIM BY MAIL

Send us your damaged Cocoons products and include with them a note stating your name, telephone, email, a return shipping address, and a brief description of the nature of the problem with your Cocoons product.

Please insure your package for traceability in a crush-proof box. Padded mailers do not provide sufficient protection against further damage. We will not be responsible for product that is not delivered to us or is damaged in transit to us. Enclose with the above information a check for shipping and handling fees ($8.95 USA, $19.95 International) to:

Live Eyewear
Warranty Department
3490 Broad Street
San Luis Obispo, CA 93401
United States of America


 

SUBMIT A CLAIM ONLINE

STEP 1. Description of Problem:

Upload up to 3 photos of your damaged Cocoons. We require a picture showing the damage and a front on view of the glasses.