WARRANTY CLAIM

Cocoons are the world’s finest fitover sunglasses and are covered by a comprehensive Lifetime Warranty. In the unlikely event that your Cocoons are damaged or defective, we recommend that you use our online claim process when filing a claim. The online service eliminates the need to send us your damaged Cocoons, so it saves both time and money. If you do not want to file your claim online, a second option is to return your product for replacement by mail.  Please note that when returning by mail, you will need to pay for shipping both ways. Live Eyewear will process your warranty claim within 3 business days after receipt of your online submission or returned merchandise.

Please note: Online warranty claim submissions are currently only available for Cocoons fitovers.  If you would like to submit a claim for clip-ons, flip-ups, goggles, Vistana fitovers, or LightGuard, please use the Submit by Mail option.  Thank you.

How to Submit a Claim

Submit a Claim Online

Submit a Claim by Mail

Send us your damaged Cocoons products and include with them a note stating your name, telephone, email, a return shipping address, and a brief description of the nature of the problem with your Cocoons product.

Please insure your package for traceability in a crush-proof box. Padded mailers do not provide sufficient protection against further damage. We will not be responsible for product that is not delivered to us or is damaged in transit to us. Enclose with the above information a check for shipping and handling fees ($8.95 USA, $19.95 International) to:

Live Eyewear

Warranty Department

3490 Broad Street

San Luis Obispo, CA 93401

United States of America