Returns & Exchanges

Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind. If you’ve changed your mind, or if you aren’t delighted with your purchase, you can return or exchange a product within 30 days and we will happily refund the purchase price or exchange the item for an item of equal value. Please note that you are responsible for shipping the products back to us and we recommend using a trackable shipping method.

Returning Merchandise for a Refund

You can return new, resaleable items within 30 days of delivery for a full refund. Please follow these instructions to request a refund;

  • There is no need to contact us to initiate a return for refund.
  • Simply ship the products back to Live Eyewear (Attn: Returns) and indicate that you wish to return the item for a refund. Please include a copy of the original packing slip with your return. The return address is:

Live Eyewear, Inc.
Attn: Returns
820 Capitolio Way
San Luis Obispo, CA 93401

  • The refund will be for the full value of the returned items, unless otherwise noted.
  • Shipping and handling fees will not be refunded.
  • Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by Live Eyewear.
  • If any items or packaging are not returned or are damaged, a restocking fee may apply.
  • Individual products may be excluded from this guarantee.

Returning Merchandise for Exchange

Any item(s) purchased from cocoonseyewear.com may be exchanged within 30 days for a similar item(s) of equal value.  Items must be in new, resaleable condition.  Please follow these instructions to return merchandise for exchange;

  • Please note on a copy of the original packing list which item(s) you would like in exchange for the item(s) you originally purchased.
  • Submit the exchange processing fee below to cover the shipping and handling charges associated with sending the exchanged product(s) to you.  Once you have submitted the exchange fee, you will receive a confirmation email.  Please print this email and include it with your returned item(s).
SUBMIT $9.95 (USA Exchange Fee) SUBMIT $19.95 (International Exchange Fee)
  • Ship your package with the exchange item(s), a copy of the original packing list with the exchange items noted, and a printed copy of the exchange fee payment confirmation email to;

Live Eyewear, Inc.
Attn: Exchanges
820 Capitolio Way
San Luis Obispo, CA 93401

Once we have received your items for exchange, the exchange will be processed within 3-5 business days.  If you have additional questions or need further assistance, please contact our customer service by phone at 800.834.2563 or by email [email protected]