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Consumer Terms and Conditions

Payment Methods
Live Eyewear accepts these payment methods:

  • Credit Cards: American Express, Discover, MasterCard and Visa
  • PayPal

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.

Live Eyewear cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

Returning Merchandise
Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.

Changed your mind? If you aren’t delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.

You can return most new, resaleable items within 30 days of delivery for a full refund, as noted below:

  • There is no need to contact us to initiate a return.
  • Simply ship the products back to us (Attn: Returns and Exchanges) and indicate that you wish to return or exchange the products.  If you would like to exchange your Cocoons, please indicate the size you wish to receive and include a check for $8.95 for return shipping and handling.  The return address is:

Live Eyewear, Inc.
Attn: Returns (or Exchanges)
3490 Broad Street
San Luis Obispo, CA  93401

  • If you are asking for a refund, it will be for the full value of the returned items, unless otherwise noted.
  • Shipping and handling fees will not be refunded.  As you are responsible for shipping the products back to us, we recommend using a trackable shipping method.
  • Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by Live Eyewear.
  • If any items or packaging are not returned or are damaged, a restocking fee may apply.

 

Individual products may be excluded from this guarantee.

Refunds, Credits and Balances Due
Your credit card should be credited within 10 business days of the time Live Eyewear receives your returned merchandise. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.

Defective Items
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call Live Eyewear for assistance.

Damaged Items
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call Live Eyewear immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting Live Eyewear, you may not receive credit for the return.

Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

International and U.S. Territory Shipping
International locations or US territory shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to that location.  FOR INTERNATIONAL SHIPMENTS:  Buyer is responsible for shipping fees, including but not limited to and and all duties, taxes and any other fees (such as customs fees) that may be charged by the destination country.  The products are listed on the site in US Dollars.  International customers will be charged according to the then current exchange rate.

Price and/or Description Changes
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

Order Questions or Changes
If you have recently placed an order using the Live Eyewear website and need information about us or would like to change your order, there are a number of ways to contact us. If you have explored the links on the Your Account page but still need assistance, contact Live Eyewear Customer Service at 800-834-2563.

Indemnification
You agree to indemnify, defend, and hold harmless Live Eyewear, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys’ fees) that arise from your use of any of Live Eyewear’s services.

Errors on Our Site
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Live Eyewear reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, Live Eyewear will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

If you are not fully satisfied with your purchase, you may return it in accordance with Live Eyewear’s Return Policy.